A piece of hardware, by definition, is not a virus. It can however, be incompatible with your current hardware, OS or other software. I would suggest you return this product, and purchase a comparable device that is compatible. (I'll post a link to the Ubuntu/Linux HAL here shortly.)
You might also contact their company. I suggest you find their website for contact information. In your correspondence, you should include that you are a Linux user who would like to use their product, but you've had to return it due to the fact that they do not properly support a viable, and widely used Operating System. Also, that you will not purchase any further products until such matters are resolved.
Aside from that, @Javier Rivera make an excellent suggestion to visit http://ubuntuforums.org. I've been a member there for some time and I'm sure there is someone there that would be glad to continue a discussion on this topic.